Pablo Martins Da Rocha
@pablomartinsdarocha
I resolve customer issues through efficient email, chat, and technical support.
BrazilWhat I'm looking for
I've supported customers remotely through high-volume Gmail email and live chat, resolving issues efficiently while meeting service-level guidelines.
In freelance Customer Support and Administrative work, I organize customer logs, process data in Google Sheets and Excel, and communicate clearly in English and Portuguese using AI-assisted tools such as ChatGPT and DeepL.
Previously, I handled daily administrative tasks, document formatting, system updates, email correspondence, and front-line client support for local business services.
I'm focused on delivering professional customer experiences through accurate communication, technical troubleshooting, and reliable ticket resolution.
Experience
Work history, roles, and key accomplishments
Customer Support & Administrative Specialist
Freelance
Jan 2023 - Present (3 years 7 months)
Managed customer inquiries via email and live chat, maintaining high quality and resolution standards. Utilized advanced computer skills to process data, organize customer logs, and manage spreadsheets in Google Sheets/Excel.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education in Brazil.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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