Open to opportunities

Iasmim Carvalho

@iasmimcarvalho

Marketing student and administrative support professional delivering customer-centric operations with strong communication, design tools, and digital workflows.

Brazil

Message

What I'm looking for

I’m looking for a role where I can combine administration and customer support with digital workflows, strong communication, and organization. I want growth through real-world projects—especially where UI/UX thinking and marketing fundamentals matter.

I’m a Marketing student with international experience across customer support, administrative operations, and digital workflows. I delivered customer support through in-person and remote channels, managed documents and contract processing, and improved internal workflow organization while staying highly communication-focused and organized.

Most recently, I’ve supported global B2B partners with high-volume inquiries and maintained service level agreements (SLAs), strengthening my problem-solving, multitasking, and conflict-resolution skills. I’m also building UI/UX capabilities through IBM training and applying tools like Canva and Figma to support clear, user-focused digital work.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Rakuten Travel Xchange

Jan 2024 - Jan 2026 (2 years)

Provided customer support for global B2B partners while maintaining service level agreements (SLAs). Handled high-volume inquiries and strengthened problem-solving, multitasking, and communication in a fast-paced environment.

B2B Customer Support SLA Management Problem Solving Multitasking Conflict Resolution Communication CRM Systems Email Management

Virtual Office Assistant

Morgan’s Cleaning

Jan 2023 - Jan 2024 (1 year)

Supported daily administrative and operational processes to improve business efficiency. Managed scheduling and task coordination, maintained digital documentation, and communicated with international clients in English.

Administrative Support Operational Coordination Scheduling Task Coordination Digital Documentation Client Communication Email Management Virtual Tools Google Workspace Data Management

Administrative Assistant

Cartão de Todos

Jan 2020 - Jan 2023 (3 years)

Delivered customer support through in-person and remote channels to ensure efficient, customer-centric issue resolution. Managed documents, processed contracts, and helped standardize internal workflows while onboarding new employees.

Customer Support Administrative Operations Document Management Contract Processing Workflows Onboarding Process Standardization Communication CRM Systems Email Management

Education

Degrees, certifications, and relevant coursework

UNIASSELVI - Centro Universitário Leonardo Da Vinci

Bachelor’s Degree in Marketing, Marketing

Pursuing a Bachelor’s degree in Marketing at UNIASSELVI, with coursework in marketing strategy, communication, consumer behavior, and digital marketing.