Open to opportunities

Amberleigh Delos Santos

@amberdelossantos

Message

Detail-oriented data entry specialist with strong customer service skills.

Philippines

Message

What I'm looking for

I seek a role that values detail-oriented work and offers growth opportunities.

I am a highly organized and detail-oriented professional with extensive experience in data entry, loan processing, and administrative tasks. My background in accounting and e-commerce has equipped me with the skills necessary to manage high-volume databases, maintain confidentiality, and ensure data accuracy. I excel in financial management, including invoice generation and bookkeeping, which has been pivotal in my roles across various industries.

Throughout my career, I have demonstrated my ability to work collaboratively within teams while also engaging effectively with diverse individuals. My recent experience as an Ecommerce Customer Service Representative has honed my communication skills, allowing me to assist customers with inquiries and manage online store operations efficiently. I am adept at utilizing various tools and platforms, including Shopify, to enhance customer experience and streamline processes.

Experience

Work history, roles, and key accomplishments

Current

Ecommerce Customer Service Representative

Current

DirectClient

Jun 2024 - Present (1 year)

Assisted customers with product inquiries, managed an online store using Shopify, processed orders, and maintained communication with suppliers while conducting outreach to leads.

Customer Service Shopify Order Processing Communication Product Research Social Media Management

Data Entry Officer (Loan Processor)

ShadowOfficeSolutions, Inc.

Mar 2024 - May 2024 (2 months)

Provided support in processing loan applications, verified documents, managed databases, and communicated directly with brokers and clients.

Data Entry Loan Processing Database Management Communication Financial Management

Teammate (Customer Service Representative)

ePerformax Contact Centers, Corp.

Nov 2022 - Apr 2023 (5 months)

Assisted customers with payment processing issues, enhancing communication skills while interacting via calls, chats, and emails.

Customer Service Communication Problem Solving Email Support Chat Support

Admin Assistant

AVJ Construction Services

Feb 2022 - Feb 2023 (1 year)

Prepared financial reports and payroll, encoded receipts, and processed business permits while managing business documents.

Administrative Support Financial Reporting Bookkeeping Document Management Payroll Processing Time Management Communication

Digital Property Consultant

Antel Land Inc.

Apr 2022 - Jul 2022 (3 months)

Conducted social media marketing for real estate properties, created content, managed ads, and assisted clients with inquiries.

Social Media Marketing Content Creation Lead Generation Canva Video Editing Communication

Secretary (Admin Assistant)

Madesan Home Builders Inc.

Dec 2020 - Jan 2022 (1 year 1 month)

Managed petty cash, prepared cash flow reports, coordinated materials, and handled payroll and inventory management.

Administrative Support Cash Management Report Preparation Inventory Management Payroll Processing Communication Coordination

Education

Degrees, certifications, and relevant coursework

University of Santo Tomas

Bachelor of Science, Accountancy

2014 - 2020

Completed coursework towards a Bachelor of Science in Accountancy, gaining foundational knowledge in accounting principles, financial reporting, and auditing practices.