Open to opportunities

Shaila Albarracin

@shailaalbarracin

Message

Dedicated customer service professional with strong data management skills.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and skilled professional with extensive experience in delivering exceptional customer service across diverse client needs. My proficiency in assessing customer requirements, resolving issues, and managing relations has allowed me to enhance service efficiency and customer satisfaction through streamlined processes.

During my tenure as a Customer Service Representative at IQOR Philippines, I handled customer complaints and inquiries with courtesy and efficiency. I maintained a comprehensive knowledge of company products, enabling me to provide helpful suggestions and recommendations. Additionally, my experience as a Data Entry Intern at XDT and Company, Inc. honed my organizational abilities and attention to detail, ensuring efficient data management and orderly record-keeping.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

IQOR Philippines

Oct 2024 - Nov 2024 (1 month)

Handled customer complaints and inquiries in a courteous and efficient manner, maintaining knowledge of company products to provide helpful suggestions. Processed orders, returns, and exchanges accurately while responding to telephone inquiries following standard operating procedures.

Customer Service Product Knowledge Order Processing Communication Skills CRM Software Data Entry

Data Entry Intern

XDT and Company, Inc.

Jul 2024 - Aug 2024 (1 month)

Collaborated with team members to ensure timely project completion, utilizing advanced computer skills for accurate entry of large numerical data volumes into multiple databases. Updated existing records and reviewed input/output data to verify completeness and accuracy.

Data Entry Data Management Microsoft Excel Database Management Data Input Accuracy Team Collaboration Quality Assurance

Sales Associate Trainee

Micro-Retail of Linens & Beddings

Aug 2020 - Apr 2021 (8 months)

Served an average of 20 customers per day, answering inquiries, implementing strategic upselling, and managing payments. Maintained efficient records of stock inventory levels to ensure sufficient product replenishment and consistent media feed through content creation.

Sales Customer Service Upselling Inventory Management Payment Processing Content Creation Communication

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor of Science, Entrepreneurship

Identified, created, and managed business opportunities efficiently and effectively. Gained practical skills in entrepreneurship and business management.