Rachel Payne

Scheduled specialty medicine refills for both new and established customers. Identified customer needs and provided resolutions to problems and complaints.

Performed kitchen duties, food service cook, prep, maintained cleanliness, and ensured food safety and sanitation standards. Served campers and staff.

Managed delinquent accounts and handled collections for hospitals and clinics. Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation.

Provided exceptional support and assistance to customers in a friendly and professional manner, addressing inquiries and resolving issues promptly. Accurately processed cash, credit, and digital transactions, ensuring all financial exchanges were conducted securely and transparently.

Maintained detailed records of all customer interactions in CRM system for future reference and analysis. Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently.

Grade: 3.4

Activities and societies: Received the HIPAA Essentials certificate also.

Completed a comprehensive program focused on medical office administration and billing. Gained proficiency in medical terminology, CPT coding, and handling billing inquiries.

Acquired foundational knowledge in Information Technology. Developed skills in various IT concepts and applications.