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@makaylacicale
Detail-oriented medical billing specialist passionate about streamlining healthcare operations.
I am a detail-oriented medical billing specialist with extensive experience supporting billing operations for over 17 clinics. My expertise lies in collections, record requests, data entry, patient satisfaction, insurance verification, and resolving claim denials with precision. I pride myself on being a quick learner, adaptable to new systems and processes, and I am passionate about streamlining healthcare operations to ensure accurate and timely reimbursement.
Currently, I am working as a Medical Billing Specialist at Medfast Urgent Care, where I manage collections and payment processing, handle insurance verification, and resolve claim denials efficiently. My commitment to delivering excellent patient service has been recognized, as I consistently address billing inquiries and concerns professionally. I am also enrolled in the AAPC’s Certified Professional Coder (CPC) program, which is enhancing my understanding of coding systems and preparing me for more advanced responsibilities in the medical billing field.
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Work history, roles, and key accomplishments
Medfast Urgent Care
Dec 2023 - Present (1 year 11 months)
Managed collections and payment processing to ensure accurate and timely reimbursement. Handled insurance verification and claim denials, working to resolve issues efficiently. Supported data entry and billing operations for multiple clinic locations.
The Home Depot
Oct 2021 - Jun 2022 (8 months)
Assisted customers with product inquiries, returns, and purchases in a high-volume retail setting. Operated point-of-sale systems and processed transactions accurately. Collaborated with team members to ensure a clean, organized, and customer-friendly environment.
Degrees, certifications, and relevant coursework
High school diploma, General Studies
2019 - 2021
Completed high school coursework and graduated two years early. Developed foundational academic skills and prepared for further professional development.
Software and tools used professionally
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