Open to opportunities

Donna Bella

@donnabella

Message

Reliable administrative and customer-service professional with strong data entry and billing experience.

United States

Message

What I'm looking for

I seek a reliable administrative or billing role that values accuracy, customer service, and steady operational support with room for dependable contribution.

I am an experienced administrative and customer-service professional with a strong background in data entry, administrative assistance, and customer service. I have worked in retail, food service, call centers, and medical billing environments, developing a practical, solutions-oriented approach.

In my most recent role, I handled cashiering, stocking, receiving, administrative assistant tasks, 10-key operations, and store/office ordering while composing business correspondence. I have freelanced in online data entry and supported call center teams as a Quality Assurance Supervisor.

My earlier experience includes medical billing and proof operation for financial institutions, where I managed sensitive records, balanced accounts, and followed HIPAA and billing protocols. I combine accuracy with strong phone etiquette and customer-facing skills.

I take pride in being organized, dependable, and detail-focused, and I aim to bring steady operational support and reliable data management to a team needing practical administrative and billing expertise.

Experience

Work history, roles, and key accomplishments

Cashier / Stocker

Drug Emporium

Aug 2021 - May 2024 (2 years 9 months)

Handled cashiering, stock receiving, display building and accounts payable tasks, improving store organization and ensuring timely invoice payment. Managed ordering, filing systems, and composed business communications to support store operations.

Cash Handling Accounts Payable 10 Key Inventory Management Customer Service Email Communication Order Processing

Data Entry Clerk

Asian Pacific

Jul 2017 - May 2024 (6 years 10 months)

Performed freelance online data entry projects, maintaining data accuracy and meeting deadlines for varied client tasks. Ensured data integrity across submissions.

Data Entry Microsoft Office Typing Time Management Remote Work Attention To Detail

Cashier / Customer Service

Popeye's Restaurants

Apr 2021 - Aug 2021 (4 months)

Provided cashier and customer service support, handled food preparation and stocking to maintain service flow and hygiene standards. Managed transactions and resolved customer issues on shift.

Cashiering Customer Service Stocking Cash Handling Food Service

Quality Assurance Supervisor

TCIM Services

Apr 2006 - Sep 2009 (3 years 5 months)

Promoted from call center agent to QA Supervisor; trained and supported agents to improve performance and implemented protocols and legal disclaimers. Monitored inbound/outbound sales and billing quality.

Quality Assurance Call Center Operations Training Performance Coaching Billing Customer Service Protocol Development

Proof Operator

Jack Henry and Associates

Oct 2001 - Jun 2004 (2 years 8 months)

Operated proofing equipment and performed data entry to balance credits and debits for banking clients, troubleshooting discrepancies and ensuring accurate financial records.

Data Entry Troubleshooting 10 Key Attention To Detail

Medical Billing Specialist

Emergency Physicians Billing Services

Oct 2001 - Dec 2002 (1 year 2 months)

Processed medical billing and maintained sensitive patient financial records in compliance with HIPAA, handling claims for private insurance, Medicare and Medicaid.

Medical Billing HIPAA compliance Insurance Claims Data Entry Medical Records