Bettye Morris
@bettyemorris
Dedicated professional with extensive experience in customer service and billing.
United StatesWhat I'm looking for
I am a dedicated professional with a strong background in customer service and billing, seeking a long-term career that is both challenging and rewarding. My experience spans over a decade, during which I have honed my skills in various roles, including stock management, accounts receivable, and customer service. I thrive in fast-paced environments and am committed to delivering exceptional service to both patients and clients.
Throughout my career, I have demonstrated my ability to lead teams, manage complex billing processes, and ensure accuracy in financial transactions. At The Kroger Little Clinic, I oversaw a department of six, ensuring quality assurance and production standards were met. My role involved approving high-dollar refunds and conducting interviews for open positions, showcasing my leadership capabilities. I am also proficient in various billing systems and have a keen eye for detail, which has allowed me to excel in roles such as Medicare Billing Specialist and Medicaid Appeals Analyst.
Experience
Work history, roles, and key accomplishments
Stocker
Walmart
Nov 2023 - Present (1 year 7 months)
Efficiently unloaded daily product shipments, separated inventory, and stocked shelves. Maintained a clean work environment and prepared the store for opening each morning.
AR Credit Balance/Refunds Lead
The Kroger Little Clinic
Dec 2013 - Present (11 years 6 months)
Led a team of 6 in AR credit balance, overseeing quality assurance, approving high-dollar refunds, and managing training. Posted insurance and patient payments, reconciled discrepancies, and reviewed contracts for accurate reimbursement. Provided comprehensive customer service, resolving patient and clinic issues, managing delinquent accounts, and ensuring timely claim billing by obtaining missing
Medicare Billing Specialist
FMC
Oct 2012 - Present (12 years 8 months)
Managed timely follow-up and collection of accounts within an assigned region, ensuring accuracy of patient insurance information. Submitted and resubmitted unpaid claims, processed account adjustments, and reported trends to supervisors.
Medicaid Appeals Analyst
HCA Healthcare Shared Service
Jun 2007 - Present (18 years)
Authored appeal letters to insurance companies, verified pre-certification details, and monitored appeal statuses by interpreting insurance contracts. Verified and registered patients for multiple facilities, maintaining high productivity standards. Piloted an order facilitator program, making significant improvements to departmental production and workflow.
Education
Degrees, certifications, and relevant coursework
McGavock High School
High School Diploma, General Studies
Completed secondary education requirements. Acquired foundational knowledge across various subjects, leading to the attainment of a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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