Courtney Thomas

Handled customer inquiries via phone and email, managed CRM records and processed data entry tasks with high accuracy, and trained new hires to improve service quality and compliance.

Processed transactions accurately, handled cash reconciliation, and provided prompt customer service while maintaining store cleanliness and adhering to company policies.

Quickly processed sales transactions, assisted customers with inquiries and promotions, and helped maintain store organization to enhance the shopping experience.

Prepared and served beverages, handled transactions accurately, maintained cafe cleanliness, and provided friendly customer service to hotel guests.

Supervised and engaged children across age groups, assisted lead teachers with lesson plans and classroom management, and communicated progress to parents.

Decontaminated and sterilized surgical instruments, performed quality control on sterilization equipment, and documented sterilization cycles to maintain patient safety standards.

Activities and societies: Honor Roll 2023

Completed a diploma program in Medical Billing & Coding focusing on entry-level billing and coding skills and insurance verification.

Earned a high school diploma with coursework supporting customer service and basic administrative skills.