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Racheal NjorogeRN
Open to opportunities

Racheal Njoroge

@rachealnjoroge

Customer support & admin pro | Remote-ready | Email & chat expert | Detail-oriented

Kenya
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What I'm looking for

I'm seeking a full-time remote role in non-phone customer service, focusing on email and chat support, guest management, or admin tasks. I’m detail-oriented, reliable, and passionate about delivering excellent customer experiences while helping teams stay organized and responsive.

I’m a highly organized and empathetic Customer Service and Administrative Support professional with 5+ years of experience helping businesses deliver exceptional support through email and chat. I’ve worked remotely and on-site in e-commerce, logistics, and retail sectors—managing customer inquiries, resolving issues efficiently, and supporting backend operations with precision and care.

I’m proficient in tools like Gmail, Trello, Slack, Zoom, Excel, and Canva, and hold a Diploma in Business Management plus a Certificate in Virtual Assistance. I bring strong communication skills, attention to detail, and a calm, solutions-oriented approach to every task.

I’m now seeking a full-time remote role where I can contribute to a company’s customer success team, grow my career, and help create seamless and positive experiences for customers worldwide.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

NS

Nairobi Institute of Business Studies

Diploma, Business Management

0

Completed a diploma program focusing on core business management principles. Gained knowledge in areas such as finance, marketing, and operations.

AP

ALX Virtual Assistant Program

Certificate, Virtual Assistance

0

Obtained a certificate in Virtual Assistance through the ALX program. Developed skills in administrative support, communication, and digital tools for remote work.

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Racheal Njoroge - Customer Support Representative - Jumia | Himalayas