Open to opportunities

Racheal Njoroge

@rachealnjoroge

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Customer support & admin pro | Remote-ready | Email & chat expert | Detail-oriented

Kenya

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What I'm looking for

I'm seeking a full-time remote role in non-phone customer service, focusing on email and chat support, guest management, or admin tasks. I’m detail-oriented, reliable, and passionate about delivering excellent customer experiences while helping teams stay organized and responsive.

I’m a highly organized and empathetic Customer Service and Administrative Support professional with 5+ years of experience helping businesses deliver exceptional support through email and chat. I’ve worked remotely and on-site in e-commerce, logistics, and retail sectors—managing customer inquiries, resolving issues efficiently, and supporting backend operations with precision and care.

I’m proficient in tools like Gmail, Trello, Slack, Zoom, Excel, and Canva, and hold a Diploma in Business Management plus a Certificate in Virtual Assistance. I bring strong communication skills, attention to detail, and a calm, solutions-oriented approach to every task.

I’m now seeking a full-time remote role where I can contribute to a company’s customer success team, grow my career, and help create seamless and positive experiences for customers worldwide.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Jumia

Jan 2022 - Dec 2023 (1 year 11 months)

Responded to customer inquiries via email and live chat, ensuring prompt issue resolution. Handled order tracking, refunds, and product concerns with empathy and professionalism.

ECommerce Platforms Customer Support Email Communication Live Chat Issue Resolution

Administrative Assistant

Logistics Company

Mar 2020 - Nov 2021 (1 year 8 months)

Maintained records, coordinated documentation, and supported dispatch scheduling. Assisted with internal communication, meetings, and team calendar management.

Documentation Scheduling Email Management Record keeping Internal Communications

Customer Service Assistant

Retail Store

Jun 2018 - Feb 2020 (1 year 8 months)

Provided in-store and virtual customer support for orders and product inquiries. Assisted customers with product choices and order fulfillment.

order fulfillment Customer Service In store Support Virtual Support Product Knowledge

Education

Degrees, certifications, and relevant coursework

Nairobi Institute of Business Studies

Diploma, Business Management

Completed a diploma program focusing on core business management principles. Gained knowledge in areas such as finance, marketing, and operations.

ALX Virtual Assistant Program

Certificate, Virtual Assistance

Obtained a certificate in Virtual Assistance through the ALX program. Developed skills in administrative support, communication, and digital tools for remote work.