Barasa Bethwel

Professional Summary:

I am a highly skilled virtual assistant with a proven track record of providing exceptional administrative support and customer service. With extensive experience in handling various tasks remotely, I excel at streamlining operations, managing schedules, and enhancing overall productivity for businesses.

Key Skills and Competencies:

-Administrative Support Proficient in managing calendars, scheduling appointments, and handling correspondence.

-Communication: Excellent written and verbal communication skills, ensuring clear and effective interactions.

-Time Management: Strong organizational skills, with the ability to prioritize tasks and meet deadlines efficiently.

-Tech-Savvy: Experienced with various software and tools, including Microsoft Office Suite, Google Workspace, and project management platforms like Asana and Trello.

-Customer Service: Skilled in providing top-notch support, addressing customer inquiries, and resolving issues promptly.

-Research and Analysis: Capable of conducting thorough research and providing insightful analysis to support business decisions.

Achievements:

1. Improved Efficiency: Successfully implemented a new scheduling system that reduced appointment conflicts by 30%.

2. *Customer Satisfaction*: Consistently received positive feedback for exceptional customer service, leading to a 20% increase in client retention.

3. Project Management: Played a key role in managing multiple projects simultaneously, ensuring all deadlines were met with high-quality deliverables.

4. *Cost Savings*: Identified and recommended cost-saving measures that resulted in a 15% reduction in operational expenses.

5. *Enhanced Communication*: Developed and maintained comprehensive communication protocols, improving internal and external communication flow.

*Experience:*

- *Virtual Assistant at XYZ Company* (2022-2024)

- Managed executive schedules, coordinated meetings, and handled travel arrangements.

- Provided customer support via email and phone, resolving issues efficiently.

- Assisted in the preparation of reports, presentations, and other documents.

-Administrative Assistant at ABC Corporation(2022-2023)

- Supported day-to-day operations, including data entry, filing, and document management.

- Coordinated events and meetings, ensuring all logistics were in place.

- Conducted market research and compiled findings into comprehensive reports.

*Education:*

- *Bachelor’s Degree in Administration multimedia University

- Certified Virtual Assistant from Certification Body (Year)

*Professional Development:*

- Completed courses in time management, project management, and customer service to continuously enhance skills and stay updated with industry trends.