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Nwankwu Chinaza

@nwankwuchinaza

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Virtual assistant/Customer support specialist.

Nigeria

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What I'm looking for

I’m seeking a role that allows me to utilize my skills in virtual assistant, customer support, appointment setting and other fields that I’ve gathered, offers opportunities for growth and learning, and fosters collaborative work environment where I can make a meaningful impact.

I am a very dedicated and talented virtual assistant with a yearn for results and meeting deadlines.

I understand you need a dependable and reliable assistant who will be an asset to your business.

Suffice to say that I am here to help your business grow and give you all the support you need.

I have two years of experience as an assistant and I am towing the virtual path in order to broaden my horizon.

I am a self starter, an exceptional multitasker and a great team player.

Opportunities are never lost with me and I utilize all the skills I have gained to improve workflow process.

Experience

Work history, roles, and key accomplishments

Virtual assistant/ customer service

Stacia Secret Fashion Store

Nov 2022 - Oct 2023 (11 months)

1) Demonstrated flexibility in responding to a variety of customer inquiries via phone, email, and chat.
2) Conducted follow-up calls with customers.
3) Recognized potential areas for improvement in workflow processes and suggested innovative ideas.
4) Feedback collection and gathering customer data.
5) Processed orders and met tight deadlines.
6) Scheduled and confirmed appointments.

Customer Service Customer Care CRM Administration Administrative Work Administrative Support Problem Solving Troubleshooting

Social Media Manager

Pamelawinsome

Jul 2023 - Sep 2023 (2 months)

1. Managing the account.
2. Creating and posting engaging content. 3. Interact in the comment section.
4. Schedule posts for later.
5. Find the best time for engagements.

Social Media Management Sales Email Automation Phone Email Chat Support Email Marketing Administration

Customer service representative

Soda’s and brews

Jan 2022 - Oct 2022 (9 months)

1) Responded to emails and chats in a timely manner while providing accurate information.
2) Handled confidential information with discretion.
3) Utilized Google Workspace and CRM tools proficiently for customer management and documentation.
4) Handled logistics and tracking orders.
5) Interfaced with vendors to coordinate purchases and schedule delivery.

Sales Customer Service Customer Care Customer Success Problem Solving