maryrose chinelo ezeokenwa

Hello,
I am a results-driven assistant who creates a comfortable and satisfactory environment for clients, building positive rapport and converting prospects into long-term loyal customers.

My experience includes customer and client relationship support, project management, executive-level administrative support, scheduling, front desk reception, travel itineraries, office management, proofreading, report preparation, and data entry. I have hands-on experience supporting e-commerce platforms such as Shopify, WordPress, and WooCommerce.

I possess strong skills in: Microsoft Office Suite, Google Workspace, CRM software (Freshdesk, Intercom, Zendesk), e-commerce platforms (Shopify, WordPress, WooCommerce), Gorgias, QuickBooks, Skype, Calendly, Zoom, and Reamaze.

I am highly organized with strong attention to detail and adept at multitasking in roles including order processing, personal assistance, and being an organizational point of contact.

With over six years of experience managing customer complaints, resolving conflicts, troubleshooting, and providing product information, I excel at retaining customers and converting prospects into loyal clients.

My core competencies include: effective communication, persuasive speaking, help desk support, CRM expertise, customer retention, conflict resolution, delivering excellent customer service, upholding brand policies, recommending products, explaining catalog contents, resolving queries, and multi-channel support.

I bring a positive attitude, excellent listening skills, English proficiency, and goal-oriented motivation to enhance brand image, increase sales by 30%, and improve customer satisfaction and retention.

I am adaptable, quick to learn new tools, and excited to contribute as a proactive team player. I am available for interviews and eager to join your team.