Mandy Ezimorah
@mandyezimorah
Customer-focused remote support agent specializing in email and chat customer service.
United KingdomWhat I'm looking for
I am a reliable, detail-oriented customer support professional with experience in email and chat channels, administration, and financial services. I have a proven track record resolving customer complaints calmly, maintaining accurate records, and following procedures to deliver high-quality service.
I thrive in remote roles and excel at clear written communication, CRM/helpdesk systems (trainable), and time management. My background includes customer service at a bank and administrative support in private industry, where I supported operations, reporting, and both internal and external communications.
Experience
Work history, roles, and key accomplishments
Administrative Officer
E. Ekesons Bros. Nig. Ltd
Jan 2023 - Present (3 years)
Managed records and documentation, handled internal and external communications, and supported operations and reporting to streamline administrative processes.
Remote Customer Support Agent
Keystone Bank Limited
Jan 2019 - Dec 2021 (2 years 11 months)
Handled customer enquiries and complaint resolution via email and chat, maintained accurate records of interactions, and ensured timely resolution to improve service quality.
Education
Degrees, certifications, and relevant coursework
Godfrey Okoye University
Bachelor of Science, Accounting
2012 - 2016
Grade: Second Class Upper
Completed a Bachelor of Science in Accounting with Second Class Upper honours, covering core accounting principles and financial reporting.
Availability
Location
United KingdomAuthorized to work in
Job categories
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