Racheal Griffin

Evaluate and select global candidates for leadership fellowship programs, ensuring alignment with organizational values. Leverage emotional intelligence and cultural competency to assess potential for positive social impact.

Conduct data analysis and audit reporting to ensure compliance and optimize client service delivery. Utilize data visualization tools and analytics software to identify trends and recommend process improvements while collaborating with cross-functional teams to enhance operational efficiency.

Developed competencies in global mindset, social responsibility, and proactive learning while contributing to youth leadership development and community engagement initiatives.

Resolved fraud dispute claims with a 70%+ success rate, safeguarding client assets and enhancing trust. Conducted root cause analysis to identify fraud patterns and implemented preventive measures while maintaining regulatory compliance.

Delivered top-tier customer service via phone, email, and chat, resolving 10+ client issues daily. Mastered FinTech industry knowledge and tools like Zendesk, Webex, and Microsoft Office Suite, exceeding performance metrics.

Spearheaded edutainment projects, managing end-to-end execution from concept to delivery. Trained in digital publishing and content marketing, building and maintaining stakeholder relationships to drive customer retention.

Gained hands-on experience in social media data analysis, viral content tracking, and audience engagement strategies.

Learned to measure marketing effectiveness, calculate customer lifetime value (CLV), and optimize brand equity.

Studied microbiology, focusing on the study of microorganisms and their effects on humans, animals, plants, and the environment.