William Kinkead
@williamkinkead
Insightful Information Technology Manager with 25 years of experience.
United StatesWhat I'm looking for
With over 25 years of experience in Information Technology management, I have a proven track record of leading complex IT operations, infrastructure, and application support. My dedication to customer satisfaction drives me to deliver tailored technical solutions that meet diverse business needs. I excel in developing creative business solutions, leveraging my expertise in project lifecycle management, quality assurance, and strategic problem-solving.
Throughout my career, I have successfully managed teams and projects that enhance operational efficiency and drive innovation. My experience includes significant roles at Salesforce, Deloitte, and Apple, where I utilized advanced data analysis and SQL to inform decision-making and optimize client workflows. I am passionate about fostering a customer-first culture and building strong relationships with stakeholders to ensure alignment with business goals.
Experience
Work history, roles, and key accomplishments
Manage end-to-end technical customer lifecycles, serving as the primary technical liaison for enterprise accounts. Partner with CSMs to drive adoption, retention, and expansion; provide technical guidance, troubleshoot integrations and issues, deliver demos, optimize configurations, track account health, and represent customer needs to Product and Engineering.
Served as the primary customer accountability point, orchestrating deliverables and experiences. Advocated for customer needs, influencing product roadmaps and ensuring solutions met business goals. Utilized SQL for data analysis to improve customer satisfaction and retention rates.
Led complex client engagements to implement AI and data analytic solutions. Managed a team, drove process improvements, and employed SQL for data analysis, enhancing operational efficiency and strategic decision-making.
Facilitated technology-based risk assessments and managed a team providing strategic guidance on a large-scale rent relief program. Leveraged SQL for data analysis, driving process improvements and operational efficiency.
Developed data analysis methodologies for the YouTube TV Project. Utilized SQL and Google Data Studio to extract and analyze large datasets, delivering insights for product development and marketing strategies.
Conducted quantitative and qualitative analysis to inform strategic direction and market developments. Collaborated with stakeholders to evaluate business strategies and developed analytical frameworks to answer key business questions.
Utilized Python, Tableau, and PL/SQL to analyze data for trends and anomalies. Supported investigations related to fraud and compliance, and implemented agile management practices to enhance project delivery.
Analyzed complex data sets to identify fraud trends and developed strategic reporting to support business initiatives. Led projects and collaborated with teams to enhance customer experience and mitigate fraud.
Education
Degrees, certifications, and relevant coursework
Tarleton State University
Master of Science, Computer Information Systems
2003 - 2005
Completed a Master of Science in Computer Information Systems, focusing on advanced computing concepts, data management, and information systems design.
University of the Incarnate Word
Bachelor of Science, Business Administration/Management Information Systems
1999 - 2002
Earned a Bachelor of Science in Business Administration with a concentration in Management Information Systems, emphasizing business processes and technology integration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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