William Kinkead

Served as the primary customer accountability point, orchestrating deliverables and experiences. Advocated for customer needs, influencing product roadmaps and ensuring solutions met business goals. Utilized SQL for data analysis to improve customer satisfaction and retention rates.

Led complex client engagements to implement AI and data analytic solutions. Managed a team, drove process improvements, and employed SQL for data analysis, enhancing operational efficiency and strategic decision-making.

Facilitated technology-based risk assessments and managed a team providing strategic guidance on a large-scale rent relief program. Leveraged SQL for data analysis, driving process improvements and operational efficiency.

Developed data analysis methodologies for the YouTube TV Project. Utilized SQL and Google Data Studio to extract and analyze large datasets, delivering insights for product development and marketing strategies.

Conducted quantitative and qualitative analysis to inform strategic direction and market developments. Collaborated with stakeholders to evaluate business strategies and developed analytical frameworks to answer key business questions.

Utilized Python, Tableau, and PL/SQL to analyze data for trends and anomalies. Supported investigations related to fraud and compliance, and implemented agile management practices to enhance project delivery.

Analyzed complex data sets to identify fraud trends and developed strategic reporting to support business initiatives. Led projects and collaborated with teams to enhance customer experience and mitigate fraud.

Completed a Master of Science in Computer Information Systems, focusing on advanced computing concepts, data management, and information systems design.

Earned a Bachelor of Science in Business Administration with a concentration in Management Information Systems, emphasizing business processes and technology integration.