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Ayomikun Olayiwola

@ayomikunolayiwola

Data Analyst at DataEncode who automated SQL reports, reducing manual effort by 30%.

At DataEncode, I design interactive Power BI and Tableau dashboards that give business leaders real-time insights. I also use Python to clean, transform, and visualize data, and automated recurring SQL reports to reduce manual effort by 30%.

I create Excel data models and reports using advanced functions to analyze trends, KPIs, and performance metrics. Earlier, as Customer Support Officer (Team Leader) at ITEX INTEGRATED SERVICES| FinTech -Nigeria, I implemented process improvements that reduced onboarding time by 20% and improved response efficiency by 15%.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

DataEncode

Designed and developed interactive dashboards in Power BI and Tableau, providing real-time insights for business leaders. Performed data analysis using Python and SQL to clean, transform, and visualize data, and automated recurring reports reducing manual effort by 30%.

Power BI Tableau Python Pandas Matplotlib SQL Excel V Lookups Pivot Tables Macros Data Visualization Data Modeling Automation

Operations Associate

Zara

Nov 2024 - Oct 2025 (11 months)

Coordinated order fulfillment, picking, packing, and preparing items for delivery to retail stores and online customers. Processed returns and assisted with shipment handling, utilizing inventory management systems to update stock levels and support stocktaking.

Inventory Management Order Fulfilment Returns Processing Shipment Handling Stock Taking

Customer Service Agent

Concentrix CVG International

Sep 2023 - Jun 2024 (9 months)

Resolved 98% of customer inquiries on first contact and consistently received 100% positive feedback from satisfaction surveys. Responded to customer calls and emails to answer questions about products and services.

Customer Service Problem Solving Communication Skills Empathy Email Support Phone Support

Customer Support Officer (Team Leader)

ITEX Integrated Services

Jul 2020 - Jun 2023 (2 years 11 months)

Led a customer service team in onboarding clients and managing inquiries, improving team performance and customer satisfaction. Implemented process improvements that reduced onboarding time by 20% and improved response efficiency by 15%.

Team Leadership Customer Onboarding Process Improvement Zoiper Live Chat Jira Help Desk Communication Skills