OTOyebola Toyese
@oyebolatoyese
Highly analytical project manager with a strong customer service background.
United StatesWhat I'm looking for
I am a highly analytical and detail-oriented professional with a diverse background in customer service, project management, and digital communication. My experience includes analyzing data to identify trends and implementing effective processes that ensure client satisfaction and risk management. I have a proven ability to develop and execute project plans, schedules, and budgets, utilizing agile methodologies to deliver projects on time and within scope.
Throughout my career, I have successfully collaborated with cross-functional teams to define project requirements and deliverables. My role as a Project Manager at Peiges.co involved utilizing analytics to track user behavior and make data-driven decisions to optimize performance. I have also led customer service initiatives that resulted in significant increases in stakeholder engagement and reductions in escalations. My commitment to fostering effective communication and collaboration among team members has been key to my success in managing projects and driving business growth.
Experience
Work history, roles, and key accomplishments
Project Manager
Peiges.co
Jul 2024 - May 2025 (10 months)
Analyzed and documented business processes and requirements for the Peiges.co app, contributing to a user-friendly platform. Developed detailed project plans, schedules, and budgets, monitoring progress for timely delivery using an agile approach.
Customer Service Representative
Kexgill Group
Mar 2022 - Jan 2024 (1 year 10 months)
Provided exceptional customer support via phone, email, and chat, resolving over 50 inquiries daily. Increased international partners by 60% and reduced escalations by 15% through effective issue resolution.
Project Manager
Progital
May 2021 - Aug 2022 (1 year 3 months)
Led and managed events for Progital's clients, ensuring alignment with brand goals and objectives. Developed and executed project plans, timelines, and budgets, monitoring progress for successful project delivery.
Hub Manager & Customer Service Rep
Plus Innovation Hub
Dec 2017 - May 2021 (3 years 5 months)
Managed a cross-functional IT team and handled all customer conversations. Oversaw company performance, ensuring alignment with business goals and objectives.
Education
Degrees, certifications, and relevant coursework
Project Management Institute
Project Management Professional, Project Management
Currently pursuing the Project Management Professional certification from the Project Management Institute.
Certification, Customer Service Management
Completed a certification in Customer Service Management through LinkedIn.
FADigital Marketing Associate, Digital Marketing
Obtained the Digital Marketing Associate certification from Facebook Blueprint.
Kinetic Associates
Certification, Business Analysis and Management
Completed the Business Analysis and Management Certification from Kinetic Associates.
GOCertification, Digital Marketing
Completed the Google Digital Skills for Africa Certification in Digital Marketing.
Social Media
Certification, Digital Marketing
Obtained a Social Media Certification in Digital Marketing.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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