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Qoreet nyanchama

@qoreetnyanchama

Message

Customer-focused call center professional skilled in support, sales, and data-driven improvement.

Kenya

Message

What I'm looking for

I seek a customer-focused role where I can apply call center, sales and data-analysis skills to improve processes, exceed targets, and grow into M&E or analytics responsibilities.

I am a customer-focused call center professional with experience supporting T-Mobile and AT&T, and proven success in sales, billing resolution, and debt collection. I combine strong communication and negotiation skills with a foundation in mathematics and data analysis to exceed targets and improve processes.

In roles at CCI and Finley International I consistently achieved high customer-satisfaction and collection rates, streamlined payment tracking, and produced management reports that informed strategy. My attachment with the County Economic Planning Department strengthened my monitoring & evaluation, budgeting, and SDG-aligned planning skills, and I seek roles that blend frontline support with data-driven process improvement.

Experience

Work history, roles, and key accomplishments

Call Center Debt Collection Agent

Finley International

May 2024 - Aug 2024 (3 months)

Achieved high collection rates through negotiated payment plans and maintained accurate records to improve outstanding payment tracking and reporting.

Debt Collection Negotiation CRM Record keeping Compliance Reporting Data Entry

Attache - Industrial Attachment

Economic Planning Department - Kisii County Government

May 2023 - Jul 2023 (2 months)

Led Monitoring & Evaluation frameworks and contributed to SDG-aligned development planning, supporting budget formulation and CIDP/ADP inputs with data-driven analysis.

Monitoring & Evaluation Data Analysis Report Writing Budgeting Policy Analysis Microsoft Excel

Receptionist (Intern)

Gusii Youth Bunge SACCO

May 2022 - Sep 2022 (4 months)

Provided front-desk customer service, streamlined loan and membership processes, and maintained accurate records to improve office efficiency and member satisfaction.

Customer Service Administrative Support Record keeping Microsoft Office Data Entry

Volunteer Teacher

Nyamatuta Primary School

Jan 2020 - Mar 2020 (2 months)

Developed and delivered lesson plans in English, mathematics, and physical education, improving student engagement and classroom behavior through structured activities.

Lesson planning Classroom Management English Instruction Communication