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jeff mwaniki

@jeffmwaniki1

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Customer Support Agent at CCI KENYA who handled customer inquiries, account issues, and service requests.

Kenya

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At CCI KENYA, I responded to customer inquiries by phone, email, and live chat, and assisted with account issues, service requests, and troubleshooting. I also updated customer records and followed up on unresolved issues.

At OPLAY KENYA LIMITED/OKASH, I negotiated with customers on arrears and monitored payment arrangements. Earlier, I collected and verified public health records with the Ministry of Health and conducted field data collection for the Kenya National Bureau of Statistics.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

CCI Kenya

Jun 2023 - Dec 2025 (2 years 6 months)

Responded to customer inquiries via phone, email, and live chat, resolving issues and maintaining high satisfaction. Managed data entry, escalated complex issues, and collaborated with team members to meet performance targets.

Customer Support Data Entry Troubleshooting Slack Zendesk Google Hangouts Intercom Communication Skills Problem Solving

Debt Collection Agent

Oplay Kenya Limited/Okash

Dec 2021 - Nov 2022 (11 months)

Negotiated with customers on arrears to maximize debt recovery, traced customers through various mediums, and managed payment arrangements to avoid legal action. Handled dispute resolutions and optimized recovery cash flows.

Customer Relationship Management Legal Risk Management Dispute Resolution Debt Collection Negotiation

Data Clerk

Ministry of Health

Mar 2020 - Oct 2021 (1 year 7 months)

Collected, verified, and updated public health records accurately, maintained confidentiality, and assisted in organizing daily reports. Worked with teams to ensure timely data processing.

Data Entry Data Verification Records Management Confidentiality Teamwork

Data Clerk

Kenya National Bureau of Statistics

Sep 2019 - Oct 2019 (1 month)

Conducted field data collection and questionnaire administration, entered and verified collected information accurately, and assisted respondents professionally.

Data Collection Data Entry Questionnaire Administration Fieldwork