Open to opportunities

Christine Kobia

@christinekobia

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Experienced Customer Support Specialist dedicated to client satisfaction.

Kenya

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am an experienced and dedicated Customer Support Specialist with a proven track record in telecommunications and financial services. My expertise lies in managing high volumes of customer interactions, resolving inquiries efficiently, and ensuring client satisfaction. I leverage CRM systems and technical troubleshooting skills to achieve company goals, while my strong organizational abilities allow me to optimize workflows and deliver tailored solutions that foster customer loyalty.

Throughout my career, I have consistently demonstrated my commitment to professionalism and compliance in fast-paced environments. At Quest Holdings Limited, I improved collection rates by implementing strategic follow-ups and personalized repayment plans, enhancing customer satisfaction through empathetic problem-solving. My previous roles have equipped me with exceptional problem-solving skills, strong communication abilities, and a talent for building sustainable relationships with customers, achieving an average satisfaction rate of 91% monthly.

Experience

Work history, roles, and key accomplishments

Current

Credit Advisor

Current

Quest Holdings Limited

Jun 2024 - Present (11 months)

Managed a portfolio of clients for timely debt collection, conducted negotiations for repayment plans, and resolved customer disputes while ensuring compliance with company policies. Improved collection rates and enhanced customer satisfaction through effective problem-solving.

Debt Collection Negotiation Customer Relationship Management Compliance Problem Solving Customer Satisfaction Financial Planning

Customer Service Representative

CCI Kenya

Jun 2022 - Jun 2024 (1 year 11 months)

Processed financial transactions, resolved customer inquiries, and maintained documentation. Handled over 70 inbound calls daily, achieving a 91% customer satisfaction rate and training new team members.

Customer Service Documentation Training Relationship Building Stakeholder Management Communication

Customer Service Executive/Sales Agent

Call Tronix Limited

Apr 2021 - May 2022 (1 year 1 month)

Handled inbound and outbound calls, promoted product sales, and documented customer interactions in the CRM system. Achieved a 20% increase in customer retention through exceptional service.

Customer Service Sales CRM Inbound Sales Outbound Calling Upselling Cross Selling Marketing Campaigns Customer Feedback Process Improvement

Finance Assistant

Sakeem Limited

Oct 2020 - Mar 2021 (5 months)

Processed financial transactions, prepared reports for auditing, and monitored petty cash. Reduced processing errors by 15% and assisted in successful audits.

Documentation Auditing Reporting Compliance

Youth Facilitator/Office Assistant

Huru International

Mar 2019 - Oct 2020 (1 year 7 months)

Organized community outreach programs on reproductive health and HIV awareness, maintained records, and assisted in administrative tasks. Boosted participation in educational programs by 25%.

Community Outreach Administrative Support Data Management Reporting Communication

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Business Information Technology, Business Information Technology

2014 - 2018

Studied Business Information Technology, focusing on the integration of business and technology to improve organizational efficiency and effectiveness.