IWIvy Wambui
@ivywambui
Business management graduate specializing in customer support, data analysis, and business operations.
KenyaWhat I'm looking for
I am a proactive Business Management and Commerce graduate with hands-on experience in customer relationship management, financial reporting, and operations from roles in both private and public sectors. I consistently apply strong communication, organization, and analytical skills to improve processes and client satisfaction in remote and hybrid environments.
My background includes customer support and collections, procurement and accounting internship experience, and project-based research on entrepreneurship and leadership. I prioritize data-driven decision making, digital record keeping, and collaborative remote work to deliver measurable improvements and support organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Relationship Agent
4G-Capital
May 2024 - May 2025 (1 year)
Provided digital customer support and product information, managed client relationships to improve satisfaction and retention, and analyzed feedback to enhance service quality while maintaining accurate digital records.
Commission-Based Collection Agent
4G-Capital
Apr 2024 - May 2024 (1 month)
Conducted debt recovery via calls and virtual meetings, negotiated payment plans, documented transactions digitally, and reported collections performance to management.
Accounting & Operations Intern
Ministry of Roads & Transport
Jan 2023 - Apr 2023 (3 months)
Reconciled accounts and prepared digital financial reports, supported supplier management and procurement processes, and assisted inventory tracking and operational data entry using Excel.
Education
Degrees, certifications, and relevant coursework
SUStrathmore University
Bachelor of Commerce, Entrepreneurship & Innovation
2020 - 2024
Completed a Bachelor of Commerce with Entrepreneurship & Innovation option covering accounting, finance, marketing, business analytics, and project management.
SUStrathmore University
Diploma in Business Management, Business Management
2019 - 2022
Completed a Diploma in Business Management with modules including strategic management, project management, and entrepreneurship.
Njoro Central Secondary School
K.C.S.E.
Completed Kenya Certificate of Secondary Education (K.C.S.E.).
Mt St Mary’s Primary School
K.C.P.E.
Completed Kenya Certificate of Primary Education (K.C.P.E.).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Portfolio
bit.ly/3ZqKeDBJob categories
Skills
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