I also bring solid administrative and virtual assistant capabilities, including calendar management, data entry, CRM updates, report preparation, and follow-ups.
Looking for a job
Purity Kimuyu
@puritykimuyu
I’m a Sales Support who drives target-focused growth through team leadership and customer excellence.
KenyaWhat I'm looking for
Dear Hiring Manager,
I am writing to express my interest in the Customer Service Representative / Administrative Virtual Assistant position. I am a highly organized and detail-oriented professional with experience in customer support, sales assistance, CRM management, and administrative coordination in fast-paced environments.
In my previous roles, I have developed strong skills in handling customer inquiries, resolving issues efficiently, and maintaining high levels of customer satisfaction. I am experienced in managing multiple communication channels including email, phone, and chat while ensuring timely and professional responses.
I also bring solid administrative and virtual assistant capabilities, including calendar management, data entry, CRM updates, report preparation, and follow-ups. I am proficient in maintaining accurate records, organizing workflows, and supporting teams to improve overall productivity and efficiency.
Key strengths I offer include:
Excellent communication and active listening skills
Strong customer service and problem-solving ability
Experience with CRM systems and data management
High level of organization and time management
Ability to work independently in remote environments
Strong attention to detail and reliability
I am confident in my ability to contribute positively to your team by ensuring smooth customer interactions and efficient administrative support. I am highly adaptable, quick to learn new systems, and committed to delivering quality work consistently.
I would welcome the opportunity to further discuss how my skills and experience align with your needs. Thank you for your time and consideration.
Sincerely,
Purity Kimuyu
Experience
Work history, roles, and key accomplishments
ML
Sales Supervisor
Mwingi Kenya Ltd
Mar 2023 - Nov 2025 (2 years 8 months)
Led sales planning and daily/weekly/monthly performance tracking to meet FMCG targets. Supervised sales teams, managed inventory/stock levels, coordinated restocking with the supply chain, and shared market and competitor intelligence with management.
EL
Sales Supervisor
Eurofarm Investment Ltd
Nov 2020 - Oct 2022 (1 year 11 months)
Managed sales activities across hotels and restaurants by onboarding new clients and supporting procurement meetings. Set team targets and ensured client orders and deliveries were completed on time through coordination with logistics.
TL
Sales Representative
Twiga Foods Ltd
Jan 2020 - Oct 2020 (9 months)
Followed up with existing clients and onboarded new kiosk and shop accounts. Took orders, agreed payment terms for new clients, ensured timely deliveries, and monitored stock availability at client locations.
SL
Sales Representative
Siddham Beverage Ltd
Jan 2019 - Dec 2019 (11 months)
Opened new customer accounts and conducted meetings with potential clients ready to connect with the business. Followed up on payment orders, supported repeat orders, and built customer relationships for trust and transparency.
AL
Sales and Marketing Representative
Africa Spirit Ltd
Nov 2015 - Apr 2018 (2 years 5 months)
Developed new business opportunities and maintained existing client accounts across target markets. Presented product features and benefits, communicated promotions/discounts, and ensured customer accounts aligned with company sales goals.
KA
ICT Attachment
Kenya Rural Roads Authority
Jun 2014 - Sep 2014 (3 months)
Supported computer hardware and software maintenance and assisted with data processing tasks. Prepared tender documents and installed RMMS-related software and hardware.
AL
Merchandiser
Africa Spirit Ltd
Oct 2013 - May 2014 (7 months)
Executed promotions including sampling and bar/wine activations to introduce products to customers. Set up displays, maintained stock levels, supported customers with product selection, and negotiated shelf space for modern trade.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Management
Diploma in Supply Chain Management, Supply Chain Management
2024 -
Pursuing a Diploma in Supply Chain Management at the Kenya Institute of Management.
NC
Nairobi Aviation College
Diploma in Information Technology, Information Technology
2012 - 2013
Completed a Diploma in Information Technology at Nairobi Aviation College.
KA
Kenya Rural Roads Authority
ICT Attachment, Information and Communication Technology (ICT)
2014 -
Completed an ICT attachment at Kenya Rural Roads Authority, supporting computer hardware/software maintenance and data processing.
EM
East Africa School of Management
Certificate in Graphics Designing, Graphics Designing
2011 -
Completed a Certificate in Graphics Designing at the East Africa School of Management.
NC
Nairobi Aviation College
Computer Packages, Computer Packages
2010 -
Completed computer packages training at Nairobi Aviation College.
KS
Kyangala High School
Kenya Certificate of Secondary Education, Secondary Education
2006 - 2009
Completed the Kenya Certificate of Secondary Education at Kyangala High School.
Availability
Looking for a job
Location
KenyaAuthorized to work in
Salary expectations
70k-120k USD
Skills
Sales PlanningTarget SettingPerformance MonitoringTeam SupervisionTeam CoordinationCustomer Service ExcellenceMarket AnalysisMarket IntelligenceProblem SolvingLeadershipProduct KnowledgeInventory ManagementStock ManagementLogistics CoordinationClient OnboardingKey Account ManagementInstallationData ProcessingCompetitive AnalysisOrder FulfilmentClient Relations
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