Etiir Charles

I am a proactive virtual assistant with over three years of hands-on experience in administrative support, sales support, customer service, and digital operations. I prioritize accuracy, timeliness, and strong client relationships in all my work.

In my current role as a Sales Executive Representative I manage client records, schedules, and CRM updates while supporting campaigns and lead tracking. I have a track record of exceeding sales targets, closing high-value deals, and improving reporting accuracy.

Previously I worked in call center roles where I improved customer satisfaction and first-call resolution rates while consistently maintaining high quality scores. I am skilled with Microsoft Office, Google Workspace, CRM systems, Canva, and social media platforms.

I hold a bachelor's degree in Petroleum Exploration & Production and professional virtual assistant and foundations certificates from ALX Africa. I am fluent in English, Swahili, and Turkana, and I am available part-time with a flexible schedule for remote collaboration.