Open to opportunities

Bright Omuranda

@brightomuranda

Message

Remote customer service and sales support specialist focused on efficiency.

Kenya

Message

What I'm looking for

I seek remote roles in customer support, sales support or virtual assistance where I can use CRMs and collaboration tools to improve client satisfaction and operational efficiency while growing responsibility.

I am a proactive and adaptable customer service and sales support specialist with hands-on experience in chat, phone, and email support, data entry, and virtual assistance. I have consistently delivered high accuracy in CRM documentation and data tasks, contributed to sales target attainment through operational support, and improved client retention through effective follow-up.

As a self-employed virtual assistant, I manage calendars, inboxes, and remote task coordination while using tools like Microsoft Office, Google Workspace, Slack, Zoom, Trello and CRMs (Zendesk, HubSpot, Salesforce basics). I prioritize clear communication, problem-solving, and timely execution to help businesses scale their customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Self-Employed

Jun 2023 - Present (2 years 4 months)

Provided remote administrative support to small businesses, managing calendars and emails, coordinating tasks, and performing online research and data entry with 100% accuracy.

Virtual Assistance Calendar Management Data Entry Online Research Google Workspace Trello Time Management

Customer Service Representative

Royal Arabian Restaurant

Dec 2020 - Jul 2022 (1 year 7 months)

Handled customer inquiries via phone, email, and chat, resolving 90% of issues on first contact, assisted with order processing and follow-ups, improving client retention by 80%.

Customer Service Live Chat Phone Support CRM Order Processing Email Support Problem Solving Data Entry

Sales Support Assistant

Jaon Bakery

Aug 2019 - Dec 2019 (4 months)

Supported the sales team with lead generation, follow-up calls, and client onboarding, prepared reports and proposals, and updated sales databases to contribute to meeting monthly sales targets.