Looking for a job

Sheila Vivian

@sheilavivian

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Customer-focused marketing and virtual assistant professional delivering reliable support and sales growth.

Kenya

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What I'm looking for

I seek a role in customer service, virtual assistance, or marketing at a growing company where I can apply CRM, communication, and sales skills to improve client satisfaction and drive growth.

I am a customer-focused marketing and virtual assistant professional with experience in customer service, sales, and business development across banking, retail, and agency environments.

I have delivered measurable results by growing sales volume and profit margins, streamlining communications, implementing automated follow-up processes, and managing social media and client communications for multiple employers.

I bring strong CRM, Microsoft Office, and presentation skills, fluency in English and Swahili, and a dedication to honesty and integrity to roles in customer service, virtual assistance, and marketing.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Junk Teens Limited

Mar 2024 - Nov 2024 (8 months)

Managed emails, calendars, client inquiries, and social media scheduling while implementing data research and automated follow-up processes to improve response times and engagement.

Scheduling Social Media Management client support Data & Research CRM

Business Development Executive

Standard Chartered Bank

May 2022 - Mar 2024 (1 year 10 months)

Identified customer needs and provided financial advice on investments, mortgages, and insurance while building key account relationships and advising on sales and marketing strategies to drive loyalty and revenue.

Relationship Management Retail Banking Financial Advisory Sales Strategy Account Management CRM Lead Generation

Sales Executive

Tire World Ltd.

Feb 2021 - Feb 2022 (1 year)

Sold tyres and automotive products, managed social media customer inquiries, developed strong customer relationships, and analyzed competitor trends to grow sales.

B2B Sales Customer Relationship Management Market Research Product Promotion Negotiation Sales Reporting

Sales Executive

Jabali Furniture Limited

Jan 2020 - Jan 2021 (1 year)

Developed alternative business plans to improve customer relations, managed social media engagement, and marketed products while monitoring market trends.

Customer Engagement Social Media Management Product Marketing Market Analysis Sales Strategy Client Retention Reporting

Sales Executive

Centum Learning

Feb 2019 - Jun 2019 (4 months)

Identified corporate training needs and prospective clients, built client loyalty through engagement, and produced reports while resolving client complaints.

Corporate Sales Account Management Reporting Customer Service Complaint Resolution

Sales Executive

Hallmark Marketing Agency

Jan 2018 - Jun 2018 (5 months)

Improved customer relationships through strategic plans, managed marketing campaigns and trade shows, and monitored market conditions to inform competitive strategies.

Marketing Campaigns Trade Show Management Customer Relationship Management Competitive Analysis Campaign Execution