Suzzane M

Communicated important customer feedback internally and maintained accurate sales and customer records. Liaised with the Logistics department to ensure timely deliveries and processed orders via email or phone. Developed monthly sales reports and ensured sales targets were met.

Understood customer needs and offered tailored solutions, making follow-up calls and answering queries. Created and maintained a database of prospective clients, conducting multiple outbound calls including cold calling. Met all quotas for inside and outside sales, performing data entry and order processing.

Received and answered client inquiries via mail and telephone, preparing quotations and raising SRNs for customers. Performed data entry of orders into systems and coordinated client order dispatches to ensure timely delivery. Developed monthly sales reports and ensured sales targets were consistently met.

Received and answered client inquiries in person and via mail, managing departmental schedules and appointments. Coordinated administrative dispatch duties across all departments and engaged in cold calling to acquire new prospects. Followed up on client jobs with the production department and managed general administrative tasks.

Managed incoming calls, rerouting them to various departments, and scheduled appointments and meetings for administrators and directors. Provided customer care services and maintained vital organizational documents through an efficient filing system. Handled stocktaking, supplier orders, and arranged travel logistics for the CEO and clients.

Managed sales and stockkeeping within the shop, ensuring adequate inventory levels. Accounted for sold goods and cash transactions. Assisted and received customers in the shop, providing excellent client service.