Open to opportunities

Nancy Nyaoro

@nancynyaoro

Message

Seasoned Virtual Assistant with expertise in customer service excellence.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities in a supportive team environment.

I am a seasoned Virtual Assistant and Customer Service professional with over 3 years of experience providing exceptional administrative support to businesses and entrepreneurs across diverse industries. My journey has been marked by impressive performances in sales, administration, and key relationship management, where I have consistently delivered high-quality results.

Throughout my career, I have honed my skills in utilizing a wide range of CRM tools and platforms, managing schedules, and overseeing tasks. My role at Equity Afya has allowed me to enhance customer satisfaction through effective communication and issue resolution, contributing to a 30% increase in client retention. I am committed to continuous improvement and thrive in dynamic environments, always aiming to exceed expectations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Equity Afya

Apr 2023 - Present (2 years 3 months)

Managed high-volume inbound and outbound calls, assisting clients with inquiries, policy renewals, claims processing, and account updates. Provided real-time support and troubleshooting for policyholders, ensuring prompt issue resolution and enhancing customer satisfaction.

Customer Service CRM Troubleshooting Customer Relationship Management Communication Data Entry Conflict Resolution Customer Retention Policy Management

Regional Sales Representative & Assistant Administrator

Bequeen Wigs

Jun 2019 - Nov 2020 (1 year 5 months)

Expanded the regional supplier and distributor network by onboarding 10 new value chain partners, improving procurement flexibility, driving competitive pricing, and increasing regional profit margins. Applied advanced negotiation and relationship management skills to secure consistent discounts, achieving a 5% cost reduction from four key vendors, directly impacting overall sales profitability.

Sales Administration Negotiation Relationship Management Supply Chain Management Inventory Management Procurement Logistics Coordination Risk Mitigation

Sales Representative

Vivo Woman

Sep 2015 - Jun 2019 (3 years 9 months)

Organized high-impact customer engagement events and built strong relationships with shoppers and suppliers, streamlining in-store operations and enhancing customer satisfaction. Developed and implemented targeted retail sales strategies, leading to the acquisition of 20% more new customers within the first three months.

Sales Customer Engagement Sales Strategies Vendor Management Staff Training Relationship Building

Customer Service Representative

Omollo & Associates (Audit Firm)

Aug 2012 - Sep 2013 (1 year 1 month)

Led the client onboarding process by providing clear communication and guidance from initial inquiry through to service engagement, ensuring a professional and seamless client experience. Managed incoming client inquiries via email and phone, offering prompt assistance, accurate information on audit procedures, and follow-up support that contributed to increased client satisfaction and trust.

Customer Service Onboarding Communication CRM Tools Phone Support Compliance Relationship Management

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

BSc in Business Management, Business Management (Accounting)

Studied Business Management with a specialization in Accounting. Gained knowledge in financial principles, business operations, and strategic management.

Mount Kenya University

Diploma in Business Management, Business Management

Completed a Diploma in Business Management, focusing on core business principles and administrative practices. Developed foundational skills in management and operations.