Open to opportunities

Violet Kosgei

@violetkosgei

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Dedicated customer service representative with 4 years of experience.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and customer-focused professional with four years of experience in delivering high-quality service and support. My expertise lies in handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. I thrive in fast-paced environments, adeptly multitasking while maintaining a positive and professional demeanor.

Throughout my career, I have developed strong communication skills and a deep understanding of CRM systems, conflict resolution, and product knowledge. My previous roles have equipped me with the ability to enhance the customer experience significantly. I am passionate about building long-term relationships with clients and continuously improving service delivery.

Experience

Work history, roles, and key accomplishments

Executive Administrative Assistant

Zeta Learning

Apr 2023 - Nov 2024 (1 year 7 months)

Managed calendars and schedules, handled communication and correspondence. Provided office and administrative support, coordinated projects, and organized events and meetings.

Calendar Management Scheduling Communication Administrative Support Project Coordination Meeting Management

Accounts Manager

Spheroid Consultants Limited

Feb 2022 - Mar 2023 (1 year 1 month)

Served as the main point of contact for clients, understanding their needs and providing tailored solutions. Built and maintained long-term relationships, handling client inquiries, complaints, and feedback.

Client Relationship Management Solution Selling Customer Feedback Conflict Resolution Account Management Business Development

Customer Service Representative

Cherangani Eye and Optical Services

Aug 2020 - Dec 2021 (1 year 4 months)

Responded to customer inquiries via phone, email, chat, or social media, providing information about products, services, or company policies. Documented customer interactions and maintained records, ensuring customer satisfaction by following up on issues or requests.

Customer Service Email Support Chat Support Social Media Management Product Knowledge Documentation Customer Satisfaction CRM Software

Education

Degrees, certifications, and relevant coursework

Kisii University

Bachelors of Commerce, Accounting

Currently pursuing a Bachelor of Commerce in Accounting, focusing on financial principles and practices. Developing strong analytical and problem-solving skills essential for business environments.

The Kitale National Polytechnic

Diploma in Banking and Finance, Banking and Finance

Completed a Diploma in Banking and Finance, gaining expertise in financial operations and banking principles. Acquired practical skills in financial analysis and customer service within the banking sector.

Zeta Learning

Certificate in Front Office Management, Front Office Management

Obtained a Certificate in Front Office Management, developing skills in administrative support and office coordination. Gained proficiency in managing schedules, handling communications, and providing essential office assistance.

Zeta Learning

Certificate in Digital Marketing and Customer Experience, Digital Marketing and Customer Experience

Completed a Certificate in Digital Marketing and Customer Experience, focusing on enhancing customer interactions and digital marketing strategies. Acquired knowledge in improving customer satisfaction and engagement through various digital channels.