Wilfridah Kirika

Managed procurement of stationery, equipment, and supplies to support smooth daily operations. Served as the main point of contact for employee queries related to office management and oversaw office maintenance. Handled petty cash management and reconciliation, ensuring accuracy and accountability.

Managed day-to-day office operations, including scheduling meetings, handling correspondence, and organizing travel arrangements. Processed invoices and payments to vendors, reconciled accounts payable transactions, and handled employee payroll processing. Developed and implemented administrative procedures to enhance office efficiency and organization.

Provided inbound and outbound customer support via phone and live chat for a U.S.-based grocery delivery platform, contributing to over 75% of the team’s production output. Handled customer inquiries, processed transactions, and resolved account-related issues, reducing call escalation rates by 20%. Utilized CRM platforms such as Okta, UJET, and Zendesk with over 95% accuracy.

Instituted a sales and marketing campaign that boosted revenue by 30%, surpassing company sales targets. Developed and managed a customer cost savings program, applying project management techniques and leading a cross-functional team. Conducted market research to identify opportunities for improving products and services offered to clients.

Managed daily office operations, including scheduling meetings, organizing appointments, and coordinating executive travel. Applied accounting principles to prepare regular and special financial reports and statements. Maintained payroll and petty cash records, ensuring accuracy and timely processing.

Studied Finance Option, gaining foundational knowledge in financial principles and practices. Focused on understanding financial markets, corporate finance, and accounting.