Open to opportunities

josephat odongo

@josephatodongo

Message

Detail-oriented administrative and customer service professional.

Kenya

Message

What I'm looking for

I seek a remote or on-site administrative/customer service role where I can apply strong communication, CRM expertise, and organizational skills to improve processes and support cross-functional teams.

I am a detail-oriented and self-motivated administrative and customer service professional with over four years of experience supporting clients and organizations locally and remotely.

I have provided remote administrative support for a U.S.-based consulting firm, managed calendars, scheduled meetings, prepared client reports, and responded to customer inquiries via email and live chat using CRM tools.

Previously, I managed inbound and outbound customer calls, maintained a 95% customer satisfaction rate, trained new hires on CRM software, and compiled performance reports to improve response times.

I hold a Diploma in Business Administration and certifications in digital marketing, customer service fundamentals, and Microsoft Office, and I bring strong communication, time management, and remote collaboration skills to every role.

Experience

Work history, roles, and key accomplishments

Current

Remote Administrative Assistant

Current

Global Virtual Solutions

Mar 2023 - Present (2 years 8 months)

Provided remote administrative support for a U.S. consulting firm, managing calendars, scheduling meetings, preparing client reports, and responding to customer inquiries via CRM and live chat to ensure timely task delivery.

Calendar Management CRM Email Support Report Preparation Live Chat Support Google Workspace Time Management

Customer Service Representative

AfriConnect Communications

Jan 2021 - Feb 2023 (2 years 1 month)

Managed inbound and outbound customer calls, resolved service issues achieving a 95% customer satisfaction rate, trained new hires on CRM and compiled performance reports to improve response time.

Customer Support CRM Training performance reporting Communication

Administrative Assistant

Zee Gen Enterprises

Jun 2019 - Dec 2020 (1 year 6 months)

Handled office administration including filing, data entry, document tracking, and client coordination; implemented a digital filing system using Google Drive to improve efficiency.

Office Administration Data Entry Document Management Google Drive Microsoft Office Logistics Support

Education

Degrees, certifications, and relevant coursework

Kenya Institute of Management

Diploma in Business Administration, Business Administration

Completed a Diploma in Business Administration, covering foundational business and administrative practices relevant to office operations and client support.