Princess Okor
@princessokor1
I resolve complex banking customer issues and improve digital service experiences.
NigeriaWhat I'm looking for
At Access Bank, I manage support for 500+ individual and SME customers, resolving inquiries, handling account opening requests, and recommending relevant products and services.
I've supported customers across mobile banking, USSD, and card platforms, resolving issues for 30+ daily active users and helping reduce repeat complaints by 35%. I work closely with operations, marketing, and internal teams to improve turnaround times, digital adoption, and customer experience.
I bring a structured, empathetic approach to customer support, combining clear communication, problem-solving, KYC checks, accurate recordkeeping, and stakeholder engagement.
My background in law, banking operations, financial analysis, risk management, project management, data analytics, and Scrum helps me navigate high-pressure service environments and find practical paths forward.
Experience
Work history, roles, and key accomplishments
Client Service Officer
Access Bank Plc
Dec 2024 - Present (1 year 8 months)
Managed a portfolio of 500+ individual and SME customers, delivering timely support and resolving inquiries. Handled end-to-end account opening and service requests, reducing turnaround time and improving customer experience.
Digital Support Officer
Access Bank Plc
May 2024 - Nov 2024 (6 months)
Resolved issues for 30+ daily active users across mobile banking, USSD, and card platforms, reducing repeat complaints by 35%. Collaborated with marketing and operations teams to support digital adoption initiatives.
Education
Degrees, certifications, and relevant coursework
Nigerian Law School
Bachelor of Laws, Law
Grade: Second Class Honors
Completed the Bar Professional Training Course at the Nigerian Law School, Yola campus, earning a Second Class Honors degree.
University of Benin
Bachelor of Laws, Law
Grade: Second Class Honors
Earned a Bachelor of Laws degree from the University of Benin, Benin City, with Second Class Honors.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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