Casmir Matthew
@casmirmatthew
I resolve complex digital banking issues and improve customer support operations.
NigeriaWhat I'm looking for
I've supported digital banking customers at Access Bank Plc since 2017, resolving complex enquiries, managing escalations, maintaining CRM records, and delivering professional written responses.
I analyse recurring issues, contribute to operational reporting, and work with internal teams to improve processes while maintaining high customer satisfaction. I've been recognised for professional customer communications and for helping drive operational improvements through trend analysis.
Earlier, I led public health campaigns, supervised outreach teams, prepared reports, educated communities, and collaborated with stakeholders as a Health Adviser.
Experience
Work history, roles, and key accomplishments
Electronic Banking Specialist
Access Bank Plc
Jan 2017 - Present (9 years 7 months)
Provided digital banking support, resolved complex enquiries, managed customer escalations, and maintained CRM records. Contributed to operational reporting and recommended process improvements.
Health Adviser
Local Government Health Authority
Jan 2014 - Dec 2016 (2 years 11 months)
Led public health campaigns, supervised outreach teams, prepared reports, and educated communities. Collaborated with stakeholders to improve health outcomes.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor of Science, Microbiology
Bachelor of Science in Microbiology from Imo State University, Owerri, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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