PRINCE ISONG

Manage end-to-end client inquiries through a WhatsApp-based ordering system, providing prompt, friendly customer service for fuel and gas delivery. Coordinate with a nine-person team across operations and engineering to keep service standards high and workflows smooth.

Coordinate between design and construction teams, using clear written and verbal communication to resolve technical discrepancies calmly and without conflict. Produce and manage detailed documentation and drawing packages for residential and commercial projects.

Provided engineering support and coordinated with internal stakeholders on facility maintenance and upgrade projects. Maintained accurate records and documentation, improving how easily information could be found and referenced.

Served customers all day, every day, building strong relationships with students, patients, and visitors to the hospital community. Grew store sales by over 50% through consistent customer care, contributing to the store expanding its space and stock to handle rising demand.

Represented the company to clients and customers reviewing furniture, answering questions and guiding them through their choices. Handled procurement, sourcing materials at market to meet each customer's specific requirements.

Grade: Second Class Upper (2:1)

Bachelor of Engineering in Civil Engineering with Second Class Upper (2:1) from the University of Port Harcourt.