Open to opportunities

preye okiakpe

@preyeokiakpe

Message

Reliable Customer Representative with exceptional communication and problem-solving skills.

Nigeria

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Representative with a strong background in providing exceptional customer service and support. My experience spans various roles, including my current position at Costal Sme/Telus International, where I effectively respond to customer inquiries through multiple channels, ensuring prompt resolution of issues. My ability to up-sell products and services while identifying customer needs has contributed to increased customer satisfaction and loyalty.

In addition to my customer service expertise, I have a solid foundation in office administration from my previous role as an Office Assistant at Restopark Oil and Gas Nigeria Limited. There, I managed daily administrative tasks, coordinated meetings, and supported team members with various duties. My industrial training at Warri Refining and Petrochemical Company further enhanced my communication and operational skills, preparing me for a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Representative

Current

Telus International

Jan 2023 - Present (2 years 4 months)

As a Customer Representative, I respond to inquiries via phone, email, and live chat, resolving issues promptly. I up-sell products by identifying customer needs and utilize CRM software to log interactions. I also train new team members and maintain accurate records of customer interactions while meeting performance metrics.

Customer Service CRM Software Communication Problem Solving Time Management Training Sales Multitasking

Office Assistant

Restopark Oil and Gas Nigeria Limited

Jan 2020 - Jan 2022 (2 years)

Managed daily administrative tasks including correspondence, scheduling, and filing. Assisted with inventory management and provided customer service support. Collaborated with departments to ensure seamless operations and supported team members with administrative duties.

Administrative Assistant Scheduling Customer Service Inventory Management Communication Data Entry Multitasking Team Collaboration

Industrial Trainee

Warri Refining and Petrochemical Company (WRPC-NNPC)

Mar 2013 - Apr 2013 (1 month)

Supported a team in the safe operation and maintenance of LPG tanks. Monitored daily operations of a fuel gas treatment facility and participated in health and safety programs. Developed communication skills through toolbox meetings and assisted in job hazard analysis.

Operational Safety Monitoring Communication Health and Safety Job Hazard Analysis Maintenance