Open to opportunities

Daniel Okafor

@danielokafor

Message

Customer Service Representative and data-minded communicator who improves satisfaction and resolves issues.

Nigeria

Message

What I'm looking for

I’m looking for a fast-paced, customer-centered role where I can resolve issues efficiently, maintain high communication standards, support team goals, and apply my data skills for better reporting and continuous improvement.

I’m a proactive, customer-focused professional with experience across customer service, public relations, and team coordination. In my roles, I build strong client relationships, manage orders and deliveries, and create awareness campaigns that support partnerships and organizational growth.

As a Customer Service Representative, I handle customer orders through WhatsApp, Instagram, Email, and Phone Calls, and I resolve complaints calmly and promptly to protect brand reputation. Alongside this, my leadership experience as a Campus Coordinator strengthened my conflict resolution and administrative skills, and my Data Analytics certification (Python, SQL, Excel) keeps me analytical when reporting and improving processes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Dozzaville Nigeria

Feb 2023 - Present (3 years 4 months)

Manage and process customer orders through WhatsApp, Instagram, email, and phone calls. Handle customer complaints calmly and resolve issues promptly to maintain brand reputation and service standards.

Customer Support Order Management Complaint Handling WhatsApp Email Support Phone Support Customer Experience

Public Relation Officer

Food Basket

Aug 2024 - Dec 2025 (1 year 4 months)

Built relationships with customers, investors, and local farming communities. Created media and public communication campaigns to raise awareness of harvests, partnerships, and achievements.

Customer Relationship Management Investor Relations Media And Communications Community Outreach Stakeholder Management Negotiation

Campus Coordinator

Watchman Catholic Charismatic Campus Fellowship

Jan 2022 - Jan 2025 (3 years)

Overseeing planning and execution of campus fellowship activities and coordinating teams to deliver programs effectively. Delegated responsibilities, managed group dynamics, and resolved conflicts to sustain engagement and operational efficiency.

Team Leadership Event Planning Delegators Conflict Resolution & Administration Group Facilitation Coordination

Customer Rep

Majesty Classic Shirts

Jul 2022 - Mar 2024 (1 year 8 months)

Managed customer satisfaction by processing orders online and ensuring smooth delivery coordination. Maintained accurate order handling and reliable fulfillment to support customer needs.

Customer Service Delivery Coordination Order Management Customer Relationship Management Communication

Sales Rep

Multigrace Global Concepts Ltd

Jan 2019 - Feb 2020 (1 year 1 month)

Processed orders accurately, negotiated pricing when necessary, and coordinated timely delivery. Maintained customer relationships by generating sales and supporting ongoing customer needs.

Sales Support Order Processing Pricing Negotiation Customer Relationship Management Delivery Coordination Customer Engagement Sales Order Accuracy