Open to opportunities

Precious Ikpe

@preciousikpe

Customer service and executive support professional leveraging CRM-driven excellence to boost satisfaction, loyalty, and operational performance.

Nigeria

Message

What I'm looking for

I’m looking for a role that values excellence and provides a conducive environment for applying and advancing my knowledge through hard work and professionalism, where I can deliver exceptional service, support leadership, and keep improving processes with strong work ethics and creativity.

I’m a goal-oriented customer service specialist and executive support professional focused on delivering exceptional service and supporting business growth through hard work and strong work ethics. At Monty Suites, I resolved over 500 inquiries per month with a 99% satisfaction rate, and I helped improve service outcomes by reducing customer wait times by 20% and increasing customer loyalty by 15%.

I also bring hands-on leadership and administrative expertise from roles including Human Resource Manager and Chief Executive Assistant. I managed a team of 10+ employees, and I planned C-suite and Board meetings while providing high-level administrative support—preparing confidential reports, managing executive communications, and serving as a liaison to external stakeholders to enable better decisions and smoother operations.

Experience

Work history, roles, and key accomplishments

Personal Assistant

Remalex Hotel and Suites

Apr 2023 - Dec 2025 (2 years 8 months)

Managed executive schedules, appointments, travel arrangements, and special events while coordinating meetings and conference calls. Handled office operations, expense reports, invoice processing, and bank reconciliations with strict confidentiality.

Travel And Expense Management Office Administration Invoicing Bank Reconciliation Excel PowerPoint Outlook CRM Software

Customer Service Specialist

Monty Suites

Apr 2022 - Sep 2024 (2 years 5 months)

Provided customer support via phone, email, and live chat, resolving 500+ inquiries per month with a 99% satisfaction rate. Implemented service best practices that reduced wait times by 20% and increased customer loyalty by 15%.

Customer Support Complaint Handling CRM Systems Live Chat Support Email Communication Customer Feedback Analysis

Chief Executive Assistant

George Town Residence

Jan 2021 - Jun 2022 (1 year 5 months)

Planned and executed C-suite and Board meetings, ensuring timely preparation and distribution of documents and materials. Provided high-level administrative support including executive scheduling, correspondence, confidential reports, and stakeholder liaison.

Executive Administration Calendar Management Stakeholder Management Meeting Coordination Correspondence Management

Human Resources Manager

Anna's Hut

Jul 2019 - Aug 2021 (2 years 1 month)

Managed a team of 10+ employees, coaching staff to support department goals and improve performance. Analyzed trends and marketing performance metrics to optimize campaigns and deliver projects on time and within budget.

Human Resource Management Team Leadership Coaching and Mentoring Project Management Stakeholder Management Data Analysis Time Management