Osarhiemen Jennifer Ediagbonya

I am a results-driven Customer Service Executive with over 10 years of experience across telecommunications, SaaS, and corporate environments. I focus on improving customer satisfaction, reducing response times, and driving client retention through data-driven process improvements.

I have led teams and built workflows that measurably improved KPIs — boosting NPS, increasing first-contact resolution, and cutting onboarding time. I routinely use CRM and support platforms such as Zendesk, Gorgias, Freshdesk, and HubSpot to streamline case management and reduce ticket volume.

As a Virtual Executive Assistant, I have managed executive calendars, travel logistics, and communications to increase productivity and reduce administrative costs. I combine hands-on customer support experience with strong organizational skills and proficiency in collaboration tools like Asana, Slack, Trello, and Microsoft Teams.

I bring a track record of delivering measurable results: higher customer satisfaction rates, improved retention, and optimized support operations. I am committed to continuous improvement, team development, and building customer-centric processes that scale.