Precious Eyo

I am a self-motivated and results-oriented Customer Service Professional with a proven track record of exceeding customer expectations. My experience includes effectively managing diverse customer inquiries across various communication channels, including phone, email, and chat. I pride myself on my strong communication, problem-solving, and critical thinking skills, which have enabled me to efficiently resolve 80% of customer issues, ensuring high levels of customer satisfaction.

In my recent role as a Customer Service Representative at Christ Image Group of Schools, I provided high-quality service, managing over 10 customer interactions daily. I successfully resolved 90% of customer issues on the first contact and maintained a 99% accuracy rate in customer records. My proactive approach in identifying customer trends and collaborating with other departments led to a 15% improvement in resolution times. I am eager to contribute to a dynamic customer-centric environment and drive positive customer experiences.