Open to opportunities

Ibrahim Nura

@ibrahimnura

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Experienced Customer Service Professional with a focus on client satisfaction.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an experienced Customer Service Professional with over four years of expertise in customer care, relations, and support. My background includes a solid foundation in business management and a proven track record in the computer networking industry. I excel in applying exceptional customer service skills, conflict mediation, and effective communication strategies to address diverse client needs.

Throughout my career, I have successfully engaged with over 75 clients daily, utilizing Salesforce CRM software to manage data and ensure seamless communication. My role as a Customer Care Representative at Centerville Office Support allowed me to act as a liaison between clients and internal departments, ensuring transparency and satisfaction. I am dedicated to promoting lasting customer relationships by delivering quality service and unparalleled support.

In addition to my customer service experience, I have also held administrative roles where I managed records and coordinated communications efficiently. My skills in problem-solving, team building, and discretion in handling sensitive information have been instrumental in my success. I am passionate about fostering a positive customer experience and continuously improving service delivery.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Centerville Office Support

Feb 2020 - Oct 2023 (3 years 8 months)

As a Customer Care Representative, I engaged with over 75 clients daily, utilizing Salesforce CRM to manage data and provide professional assistance. I resolved inquiries, maintained case files, and ensured HIPAA compliance while collaborating with medical staff. My role included implementing communication strategies and leading a team to enhance customer satisfaction.

Customer Service Salesforce CRM Conflict Resolution Communication Skills HIPAA Team Leadership Data Entry Problem Solving Documentation

Administrative Assistant

Citadel of Glory School

Feb 2015 - Jan 2017 (1 year 11 months)

In my role as an Administrative Assistant, I managed and updated records, responded to inquiries, and assisted in report preparation. I coordinated meetings and organized filing systems to ensure efficient document retrieval, supporting overall administrative operations.

Administration Communication Skills Event Planning Microsoft Office Scheduling

Education

Degrees, certifications, and relevant coursework

Lagos City Polytechnic

Higher National Diploma, Business Administration

2018 - 2020

Achieved a Higher National Diploma in Business Administration, focusing on advanced business management strategies, marketing, and organizational behavior.

The Polytechnic of Ibadan

National Diploma, Business Administration

2014 - 2016

Completed a National Diploma in Business Administration, gaining foundational knowledge in business principles, management practices, and administrative functions.