Open to opportunities

PRECIOUS ALERO FREGENE

@preciousalerofregene

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Results-driven Business Support Lead with a focus on customer satisfaction.

Nigeria

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What I'm looking for

I am looking for a role that allows me to leverage my skills in customer relationship management and sales strategy, within a company that values growth, collaboration, and innovation.

I am a results-driven Business Support Lead with over 6 years of experience in enhancing customer satisfaction and driving business growth. My expertise lies in client onboarding, relationship management, and CRM optimization, where I have consistently achieved over 90% customer satisfaction ratings. As the Acting Head of Sales at QShop.Tech, I implemented strategies that boosted revenue by 10% in just 9 months, showcasing my ability to leverage emotional intelligence and proactive engagement to foster strong client relationships.

Throughout my career, I have led initiatives that expanded service offerings into targeted niche markets and optimized CRM systems, managing a customer base of over 10,000. My role as a Relationship Manager at Zitra Investments allowed me to cultivate and manage client relationships effectively, contributing to a 10% increase in organizational revenue through strategic upselling and client referrals. I pride myself on my ability to streamline processes and improve service delivery efficiency, consistently maintaining high customer satisfaction rates.

Experience

Work history, roles, and key accomplishments

Current

Lead, Business Support; Acting Head, Sales

Current

QShop.Tech (Yoke Solutions)

Feb 2023 - Present (2 years 4 months)

Led the expansion of the ecommerce service into targeted niche markets through in-depth competitor and gap analysis. Spearheaded the adoption and optimization of HubSpot CRM, managing a customer base of 10,000+ and improving relationship management and upsell opportunities.

HubSpot Sales Strategy Customer Relationship Management Market Analysis Team Leadership Sales Forecasting Conflict Resolution Data Analysis Marketing Strategy

Relationship Manager (Funding and Investments)

Zitra Investments

Jan 2022 - Dec 2022 (11 months)

Cultivated and managed relationships with a portfolio of new and existing clients, delivering tailored investment advice. Identified upselling and cross-selling opportunities to expand client accounts and strengthen revenue streams.

Investment Management Client Relationship Management Financial Analysis Risk Management Upselling Cross Selling Negotiation Problem Solving Data Analysis

Customer Support Specialist

Hephzibah Eye Care

Sep 2020 - Dec 2021 (1 year 3 months)

Created and maintained a robust knowledge base documenting over 200 customer inquiries, resolutions, and best practices for internal use. Conducted 20 personalized product workshops for customers, aimed at enhancing user knowledge and reducing product returns.

Customer Support Product Training Customer Satisfaction Communication Skills Problem Solving Service Delivery Conflict Resolution Time Management

Executive Assistant

RusselSmith Nigeria Limited

Feb 2019 - Jul 2020 (1 year 5 months)

Provided direct administrative and operational support to the CEO, optimizing daily workflow and enhancing executive productivity. Supported the successful execution of three high-impact projects through thorough research, documentation, and cross-departmental coordination.