Looking for a job

Uchechi Ogochukwu

@uchechiogochukwu

Message

I resolve complex customer issues and build lasting relationships through high-touch, empathetic support.

Nigeria

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve complex issues, build lasting relationships, collaborate across teams, and improve support workflows and customer experiences.

I'm currently delivering high-touch support at Booked by PSP, resolving complex inbound inquiries across multiple channels and turning escalations into reassuring, solution-oriented customer experiences.

At Tizeti Network Limited, I achieved an 80% first-contact resolution rate and improved customer satisfaction scores by 15% through proactive communication, personalized support, and process improvements.

I've built customer and partner relationships across telecommunications, sales, and operations, using CRM tools, Slack, and Trello to coordinate teams, improve workflows, and maintain reliable follow-through.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Rep III

Current

Booked by PSP

Mar 2025 - Present (1 year 6 months)

Delivers high-touch customer support by managing complex inbound inquiries with empathy and professionalism across multiple channels. Resolves escalated concerns and collaborates with internal teams to improve service delivery.

Customer Relationship Management Inbound Calls Email Chat Support Conflict Resolution De escalation Active Listening Empathetic Communication Cross Functional Collaboration Problem Solving Critical Thinking CRM Tools HubSpot Zoho Zendesk Slack Trello Remote Collaboration Tools Process Improvement Workflow Optimization

Partnerships Supervisor / Sales

Tizeti Network Limited

Jul 2021 - Mar 2025 (3 years 8 months)

Managed customer and partner relationships, achieving an 80% first-contact resolution rate and improving customer satisfaction scores by 15%. Coordinated cross-departmentally to resolve issues and built long-term stakeholder relationships.

Customer Relationship Management First Contact Resolutions Active Listening Problem Solving Cross Functional Collaboration Stakeholder Management Process Improvement Customer Satisfaction Communication Skills Multitasking

Sales Personnel

Tizeti Network Limited

Feb 2019 - Jun 2021 (2 years 4 months)

Handled inbound customer inquiries and guided customers through service selection and onboarding. Consistently exceeded sales targets and maintained detailed CRM documentation to support follow-up and relationship continuity.