Open to opportunities

praveen kumar

@praveenkumar8

Message

Experienced Customer Service and Support Specialist with 4+ years of hands-on experience in Industry

India

Message

What I'm looking for

Seeking a challenging role in customer service or logistics management where I can leverage my process optimization skills and experience in shipping and eCommerce support to drive operational efficiency and customer satisfaction.

Proven track record in technical support, eCommerce customer service, and logistics. Skilled in managing customer expectations, streamlining processes, and ensuring optimal delivery of products and services. Dedicated, adaptable, and capable of working in fast- paced environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

WNS Global Services

Dec 2022 - Present (2 years 5 months)

As a Shipping and Logistics Customer Service Specialist, I reduced shipping costs by 25% and increased customer satisfaction by 30% through accurate quotes. I achieved a 99% on-time delivery rate and resolved inquiries with a 95% satisfaction rate, ensuring compliance with shipping regulations.

CRM Software Troubleshooting Communication Process Optimization Customer Relationship Management Time Management Documentation

Customer Support Specialist

Tech Mahindra Ltd

Jul 2021 - Aug 2022 (1 year 1 month)

In my role as an E-Commerce Customer Support Specialist, I resolved 95% of queries within 2 hours, reduced customer complaints by 25%, and improved customer satisfaction ratings by 30%, ensuring seamless transactions.

Customer Relationship Management Communication Problem Solving Order Processing Time Management Documentation Troubleshooting Customer Support

Technical Customer Support

IntouchCX

Sep 2020 - May 2021 (8 months)

As a Technical Customer Support Specialist, I improved support by resolving 95% of technical issues within 30 minutes and achieved a 90% customer satisfaction rate. I reduced product downtime by 50% and documented issues to minimize repeat problems.