Navjot Singh
@navjotsingh3
Customer-focused technical support and operations specialist with 6+ years' experience.
IndiaWhat I'm looking for
I am a customer-focused professional with over six years of hands-on experience in technical troubleshooting, customer support, and logistics operations. I consistently resolve real-time issues using SaaS tools, APIs, and cloud platforms while maintaining strong stakeholder communication and high client satisfaction.
I have driven measurable results â ensuring 95%+ on-time delivery for high-value shipments, improving claims recovery through accurate billing practices, and achieving 95%+ CSAT in high-volume chat and phone support. I prioritize process documentation, compliance handling, and continuous process improvement to accelerate cash flow and reduce operational friction.
Experience
Work history, roles, and key accomplishments
Medical Billing Specialist
Knack Global
Increased claim recovery rates by correcting coding errors, regenerating invoices, and resolving rejections to accelerate cash flow and ensure insurer compliance. Communicated with insurance representatives to troubleshoot discrepancies and prevent payment delays.
Logistics Specialist
SS Group
Managed high-value shipments ($50Kâ$100K) across the U.S. and Canada, ensuring 95%+ on-time delivery and resolving real-time transport and compliance issues. Served as primary contact between clients, carriers, and operations to maintain service levels.
Chat Support Specialist
Tata Sky DTH
Resolved 200+ daily customer technical issues via chat, calls, and backend tools, achieving 95%+ CSAT through first-contact resolution for connectivity and system errors. Recognized with multiple awards for technical problem-solving and high performance.
Education
Degrees, certifications, and relevant coursework
HPSEB Board
12th Grade, Higher Secondary Education
Completed 12th grade under the HPSEB Board in 2017.
HPSEB Board
10th Grade, Secondary Education
Completed 10th grade under the HPSEB Board in 2015.
Unknown (Diploma in Financial Tally)
Diploma in Financial Tally, Accounting / Financial Software
Completed a Diploma in Financial Tally focused on financial accounting using Tally software.
Unknown (ITI in Draughtsman Civil Architecture)
ITI Draughtsman Civil Architecture, Civil Drafting / Architecture
Completed ITI training as a Draughtsman in Civil Architecture covering technical drawing and civil drafting practices.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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