Jayapriya User

Assisted customers with order placement, delivery tracking, and returns for large/bulky items while resolving escalations and improving first-call resolution, reducing escalation cases by 20%.

Handled complex customer inquiries and escalations across phone, email, and chat; coached junior team members and coordinated with logistics and operations to improve service quality, achieving a 98% CSAT.

Provided technical support for Prime services, troubleshooting device, app, and connectivity issues and escalating unresolved technical defects to engineering to reduce incidents.

Resolved order-related queries, returns, refunds, and account issues via phone, email, and chat while handling escalations and collaborating with seller support and logistics to close cases.

Managed admissions, enrollment, student records, budgeting, procurement, and staff coordination to ensure compliance with educational regulations and efficient school operations.

PG in Data Science at Rajalakshmi Eduverse with expected completion in December 2025.

Grade: First Class

Master of Business Administration in Human Resource Management completed at Alagappa University in October 2024 with First Class.

Bachelor of Science in Mathematics completed at Alagappa University in May 2019.

Diploma in Computer Engineering completed at P.A Engineering College in May 2009.