bharath sundaresan

I am an accomplished Service Delivery Manager with over 8 years of experience in managing cloud-based services and IT operations. My career has been defined by my ability to lead cross-functional teams and enhance operational efficiency, ensuring the reliable delivery of cloud services. I have a proven track record in stakeholder management and process improvement, with a strong focus on adhering to service-level agreements (SLAs) to ensure customer satisfaction.

Currently, I serve as an Associate Cloud Service Delivery Manager at Amazon Web Services, where I have successfully partnered with Customer Delivery teams to enhance operational efficiency and drive transformation for over 10 enterprise customers. My efforts in implementing cost-saving strategies have resulted in over $1M in annual savings for multiple clients. I am passionate about operational excellence and have led onboarding and training programs to ensure seamless integration for AWS Managed Services customers.

Previously, I held roles at Societe Generale and Tata Consultancy Services, where I honed my skills in system monitoring, optimization, and team leadership. My technical expertise has allowed me to deliver optimized system performance and drive product innovation. I am committed to continuous improvement and have developed automation solutions that significantly enhance operational efficiency.