Open to opportunities

Dimpy Sharma

@dimpysharma1

Project management leader driving enterprise IT, SaaS, and GenAI programs—on time, within budget, with strong governance.

India

Message

What I'm looking for

I’m looking to lead enterprise IT, SaaS, and GenAI/AI delivery where strong governance, stakeholder alignment, and quality discipline drive measurable outcomes—on time and within budget—while mentoring teams in Agile execution and continuous improvement.

I’m a highly driven Project Management leader with 19+ years of experience planning, executing, and closing complex enterprise IT, SaaS, and AI/GenAI programs. I act as the central communication hub—aligning stakeholders, managing resources, and enforcing governance so delivery stays on time, within budget, and to strict specifications.

Across large-scale initiatives, I’ve orchestrated massive GenAI and automation programs across 400,000+ assets, delivering ₹1200+ Cr in cost savings through continuous improvement and disciplined project execution. I also strengthen outcomes through quality control and DevOps practices, including a 45% MTTR reduction and a 25% release stability improvement backed by robust CI/CD and observability.

Experience

Work history, roles, and key accomplishments

Technical Project Manager

Minfy

Sep 2024 - Apr 2025 (7 months)

Planned, executed, and closed GenAI and data-driven infrastructure projects, ensuring on-time delivery within budget and technical specifications. Orchestrated massive-scale GenAI/automation across 400,000+ assets, delivering ₹1200+ Cr in cost savings through strict project governance.

GenAI Delivery Project Governance Jira Risk Management Stakeholder Management Resource Allocation Quality Control Data Engineering Automation

Delivery Leader / Program Lead

Kyndryl

Apr 2023 - Apr 2024 (1 year)

Led delivery of cloud-native architecture adoption for high-availability BFSI workloads using Agile, Scrum, and Waterfall execution methods. Improved software release stability by 25% and reduced overall operating costs by 15% via rigorous quality control and CI/CD integration.

Technical Program Leadership Agile Scrum CI CD Quality Control Roadmapping Release Management

Sr. Manager - SRE / Incident

Gupshup.io

May 2022 - Feb 2023 (9 months)

Directed high-scale operations for a global SaaS messaging platform, enforcing project governance and quality across microservices and event-driven architectures. Reduced MTTR by 45% through DevOps optimization and proactive alert correlation for improved operational efficiency.

SRE Operations Incident Management Microservices Event Driven Architecture Observability MTTR Risk Mitigation

Director IT Operations

IKS Health Pvt Ltd.

Mar 2021 - May 2022 (1 year 2 months)

Directed comprehensive project planning and scheduling while managing team resources and executive stakeholder alignment to meet organizational goals. Managed budget constraints and ensured deliverables met strict quality standards through disciplined project execution.

Project Planning Scheduling Resource Allocation Budget Management Stakeholder Management Quality Standards Risk Monitoring Governance

Service Delivery Manager

CADD Emirates (UAE)

Feb 2018 - Feb 2020 (2 years)

Acted as the central communication hub for delivery projects, providing transparent updates and managing client expectations. Planned, executed, and closed delivery initiatives on time and according to technical specifications.

Service Delivery Client Stakeholder Management Scheduling Quality Assurance Risk & Bottleneck Monitoring Governance Specifications Communication

IT Manager

Milestone Technologies

Feb 2017 - Jan 2018 (11 months)

Assembled and mentored technical project teams to improve productivity and ensure adherence to scope and timelines. Identified, monitored, and mitigated project risks and bottlenecks to support consistent delivery performance.

Technical Team Leadership Project Scope Management Risk Mitigation Delivery Management Quality Control Resource Planning

Server Lifecycle Mgmt Lead

IBM India Pvt. Ltd.

Apr 2016 - Feb 2017 (10 months)

Defined project scope, goals, and deliverables for large-scale server lifecycle management transitions. Led lifecycle transitions using both Agile and Waterfall methodologies to meet delivery expectations.

Project Scoping Agile Delivery Risk Monitoring Technical Planning Change Management

Tech Lead

Intuit India

Jan 2014 - Mar 2016 (2 years 2 months)

Guided engineering teams through Scrum sprints, tracking deliverables and managing scope with Jira. Consistently met strict project deadlines by ensuring disciplined sprint execution and progress visibility.

Tech Leadership Sprints Jira Sprint Planning Team Coordination Engineering Leadership

Senior Analyst / SME

EFI India Pvt. Ltd.

Jul 2012 - Jan 2014 (1 year 6 months)

Provided problem-solving support and technical negotiation to resolve bottlenecks and ensure smooth project execution. Improved delivery flow by addressing issues early and coordinating effectively across stakeholders.

Technical Problem Solving Execution Support Delivery Enablement Communication Governance

Enterprise Support

Teamware Solutions

Nov 2011 - Jul 2012 (8 months)

Supported technical project deliverables with strict adherence to defined operational and quality standards. Maintained quality control through ongoing compliance with project requirements and operational processes.

Enterprise Support Quality Control Operational Compliance Standards Documentation Process Governance Quality Assurance

Adv. Resolution Expert

Dell International Services

Jan 2007 - Dec 2010 (3 years 11 months)

Delivered timely resolutions to complex technical issues while enforcing quality control metrics. Improved customer satisfaction by ensuring issues were handled with discipline and adherence to operational standards.

Advanced Technical Resolution Quality Control Customer Satisfaction Troubleshooting Root Cause Analysis