Prakash Murali

I am a motivated and customer-focused professional with over 2 years of experience in customer service and more than a year in technical support. My journey has been defined by a commitment to delivering outstanding customer experiences and building long-term client relationships. I thrive in fast-paced environments, adeptly handling high-volume inquiries while maintaining accurate documentation and resolving billing and account issues.

Currently, I serve as a Customer Service Representative at Bell Canada, where I promote and sell services while educating customers on the benefits of our offerings. My role involves collaborating with cross-functional teams to address customer concerns effectively and utilizing conflict resolution skills to ensure a positive experience. Previously, I worked as a Technical Support Engineer at Wipro Technology in India, where I managed complex issues and consistently met key performance metrics, demonstrating my ability to deliver results and enhance customer satisfaction.