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AI@ajuwoniyanda
Experienced customer service representative with a focus on tech support.
CanadaI'm a dedicated Customer Service Representative with over three years of experience supporting software, telecom, and tech clients. My expertise lies in managing inquiries, resolving issues quickly, and delivering a personalized experience through phone, email, and live chat. I have a strong track record of maintaining high customer satisfaction and adapting to fast-paced environments.
Throughout my career, I have worked with leading companies such as SkipTheDishes and Wondershare, where I provided efficient real-time support to users experiencing issues with orders and software tools. My ability to communicate clearly and troubleshoot effectively has allowed me to resolve most issues on the first interaction, ensuring a seamless experience for customers.
I am passionate about helping others and thrive in collaborative environments. I continuously seek to improve my skills and contribute positively to my team and the overall customer experience.
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Work history, roles, and key accomplishments
Wondershare
Jul 2023 - Dec 2023 (5 months)
Provided product guidance and technical support for Wondershare’s multimedia and productivity tools. Assisted users with license activations, troubleshooting, and refund requests via Zendesk and email. Collaborated with the product team to escalate bugs and provide feedback from users.
Eassiy
Mar 2020 - Dec 2020 (9 months)
Responded to customer inquiries related to software compatibility, licensing, and updates. Created user-friendly guides and FAQ content to reduce ticket volume. Maintained response time and resolution benchmarks while supporting global customers.
SkipTheDishes
Jan 2024 - Present (1 year 10 months)
Delivered efficient real-time support to users experiencing issues with orders, app navigation, and account concerns. Utilized clear communication and step-by-step troubleshooting to resolve most issues on the first interaction. Handled high call and chat volumes daily while maintaining professionalism, patience, and attention to detail.
Airtel
Jan 2021 - Present (4 years 10 months)
Handled inbound calls regarding billing, SIM activation, and internet connectivity issues. Assisted customers in resolving technical issues and navigating self-service options. Educated customers on value-added services and upsold prepaid plans where applicable.
Degrees, certifications, and relevant coursework
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