Tarannum Shaik

I am a customer-oriented call center professional with two years of experience at Infosys BPO, adept at managing high-volume inbound and outbound calls and resolving customer queries accurately and professionally.

I consistently maintained detailed records in CRM systems and collaborated with teammates to meet service level agreements, contributing to improved customer satisfaction scores through empathy and clear communication.

With strengths in multitasking, conflict resolution, upselling, and time management, I bring reliable performance in fast-paced environments and a commitment to achieving team targets.

I am available for full-time or part-time roles, including weekends and evenings, and hold Canadian Permanent Resident status, ready to contribute positively to organizational goals.